Unfortunately, no. We cannot provide any support via telephone. In the vast majority of all requests, it's greater help if we can send you a link or an illustration. Or you can send an error message or your score to us. This exchange of information does not work on the telephone. If you write a message to us, we usually get back to you within a working day.
We're just a small team located in Northern Germany. Please note that email support is completely free of charge. And we're always happy to help you!
Please provide information regarding your operating system.
(2) If possible, use the same email address that's also linked to your licenses.
(3) Please be as precise as possible when describing the problem. The better the details, the easier for us to help you. Stating something like "I didn't do anything" or "I just entered normal notes" or "then there was an error message"... makes it next to impossible to determine how we could possibly help you.
If you see an error message, take a screenshot right away. Great!